Please forgive this rather rambling and long-winded blog, but my seemingly fathomless, paranoia-led interest in complaints means I could read and write thousands and thousands of words on the subject.  This is why I was delighted to be invited...

Please forgive this rather rambling and long-winded blog, but my seemingly fathomless, paranoia-led interest in complaints means I could read and write thousands and thousands of words on the subject.  This is why I was delighted to be invited to the recent APM live broadcast on Surviving the Complaints Process, with their largest ever panel…

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