2023 Review: Getida Yearly Summary & Stats The e-commerce Amazon selling industry witnessed a dynamic and eventful year in 2023, marked by a flurry of activities and significant developments. Amidst a backdrop of constant fluctuations, this global industry, generating...
2023 Review: Getida Yearly Summary & Stats
The e-commerce Amazon selling industry witnessed a dynamic and eventful year in 2023, marked by a flurry of activities and significant developments. Amidst a backdrop of constant fluctuations, this global industry, generating hundreds of billions of dollars in revenue and experiencing rapid growth, has proven to be a theater of continuous change. In a sector where millions of business owners stand to make or lose substantial amounts of money, the past year unfolded as yet another exhilarating chapter, rich with noteworthy events and ample material to explore. Here are a few key takeaways from the past year at Getida.
2023 has been a record year for Getida and its Amazon industry activities worldwide
Up and to the Right
At Getida, 2023 has been a year of remarkable growth, with a specific emphasis on expanding our services globally while maintaining a strong presence in North America. The culmination of our technological achievements is highlighted by a significant milestone: our meticulously developed technology, refined over the past eight years, has audited and processed a remarkable $10 trillion in transactions annually. This accomplishment underscores the technical strength of our platform technology, showcasing its ability to reliably serve our customers’ accounts on a significant global scale.
In our pursuit of global expansion and increased scale, 2023 witnessed substantial progress. The Getida team expanded by 55%, now comprising 242 members across 12 countries, catering to tens of thousands of Amazon sellers worldwide. Collaborating with our partners at Scale For Etail (SFE), we actively sponsored key events and meetups throughout Europe and the Middle East (EMEA). Additionally, our outreach extended to support and engage with Amazon sellers in diverse regions such as the Czech Republic, Sweden, Turkey, Israel, South Africa, South Korea, China, Japan, Australia, and beyond.
Amy McVay, our VP of Customer Success, joined the team in December 2022 and played a major role in steering our customer success team through unprecedented growth. Notable achievements include doubling the customer success team and prioritizing speed, reducing our average response time to less than 24 hours. This ensures swift support and an enhanced experience for our customers, underlining our commitment to premium efficiency and responsiveness at scale.
Our global staff, available across multiple time zones, ensures that Getida’s support is accessible to users worldwide. Unlike automated and robotic responses, when customers contact us, they connect with real individuals from our customer success team located mainly in the US but also across the world. Furthermore, a substantial investment in customer support tools reflects our dedication to proactive monitoring. We promptly alert customers to any issues affecting their recovery process, fostering seamless communication on matters ranging from lost API connections to documentation requirements, ensuring maximum FBA reimbursement recovery without delay.
Our unwavering belief in investing in top-notch tools, personnel, and resources underscores our commitment to delivering a premium experience for every Amazon seller who chooses Getida. As we conclude 2023, we express gratitude for the journey and anticipate even greater strides in the years ahead. We greatly thank all our customers worldwide for being the main part of our success story.
Amazon Emerald Program
Emerald status allows Getida users to get important notifications directly inside Seller-Central
As of July, Getida achieved a significant milestone by becoming the exclusive FBA reimbursement solution and one of the inaugural dozen apps in the Amazon Selling Partner App Store to be granted the newly minted Amazon Emerald status.
Under the banner of the Getida Amazon Emerald Program, our platform empowers Amazon sellers by providing them with real-time notifications directly within Seller Central. This innovative feature enables sellers to proactively avoid potential issues, enhancing their overall experience and efficiency on the platform. Since its launch in the summer, the Getida Emerald App notifications have proven instrumental, with over 50% of our total customer base now benefiting from this cutting-edge functionality.
This accomplishment not only highlights the industry recognition of Getida’s commitment to excellence but also reinforces our position as a trailblazer in providing solutions that significantly improve the overall Amazon selling experience. As we continue to innovate and collaborate with Amazon, our Amazon Emerald status underscores our dedication to delivering unparalleled value and support to our growing community of users.
Getida’s Brand Transformation
Established in 2015 Getida has transformed its brand during 2023
In the transformative journey of 2023, we charted a course to evolve our brand, aligning with our vision and ambitious aspirations for the future. Collaborating with esteemed agency partners, Focus Lab and Underbelly, we unveiled our refreshed identity at the Amazon Accelerate conference in Seattle in September.
Our brand transformation goes beyond a mere aesthetic overhaul. It represents a profound connection to our core philosophy, emphasizing the transformative potential of maximizing FBA reimbursements and strategically reinvesting the recovered funds to foster the growth of Amazon businesses.
The essence of our message resonates with the belief that converting occasional FBA reimbursements into a consistent, additional revenue stream is more than a mere boost to the bottom line—it becomes the driving force behind substantial growth. We position FBA reimbursements as a proactive, compounding strategy that unlocks a cascade of opportunities for sellers:
More FBA funds recovered = more Amazon business reinvesting options = more Amazon business growth.
This formula encapsulates our commitment to empowering sellers with a dynamic approach to financial optimization, viewing FBA reimbursements not as isolated transactions but as catalysts for ongoing success. As we step into the future, our refreshed brand serves as a visual and conceptual testament to our dedication to innovation, growth, and the transformative power of strategic financial management in the e-commerce landscape.
The Getida booth at the Amazon Accelerate Conference in Seattle in September 2023 with the new branding
Getida's presentation at the Amazon Accelerate Conference in Seattle in September 2023
The US Patent for DocMaster and the Launch of DocMaster Pro
In a year marked by innovation and recognition, Getida achieved a significant milestone by securing a US patent for our cutting-edge DocMaster packing slip management technology. This revolutionary tool streamlines the management and processing of documents essential for FBA auditing and reconciliation, showcasing our commitment to advancing efficiency in the e-commerce space.
Adding to our accolades, Getida proudly received the 2023 Gold Winner Award from the American Business Awards for our US-patented DocMaster management technology. This prestigious recognition underscores the industry’s acknowledgment of our groundbreaking contributions to document management in the FBA ecosystem.
Building on this success, we introduced the Getida DocMaster Pro, a game-changing done-for-you service tailored for private-label brands. With DocMaster Pro, our team of claims management experts handles the load of packing slips and proof-of-delivery documents on behalf of our customers. This comprehensive service extends to reconciling FBA inbound shipment discrepancies at no additional cost, effectively saving valuable labor time and significantly enhancing the accuracy and recovery levels of claims.
The widespread adoption of DocMaster Pro by thousands of Getida customers is a testament to its immediate impact. Our team has expertly handled and processed over 400,000 documents, contributing substantially to heightened FBA recovery levels for our sellers. This streamlined process not only improves the overall efficiency of FBA operations but also delivers tangible cost savings for FBA sellers, eliminating unnecessary complexities in the document management workflow.
As we continue to pioneer solutions that redefine FBA auditing and reconciliation, the success of DocMaster Pro reaffirms our commitment to providing innovative, user-friendly services that empower e-commerce businesses. We look forward to further advancements and the positive transformations our technologies bring to the broader FBA community.
Getida users can now enjoy a free upgrade to DocMaster Pro at no additional cost
The War in Israel
Acknowledging the significant global events of 2023, it is impossible to overlook the impact of the distressing attack that occurred in Israel, a place many of our team members and customers call home. On Saturday, October 7th, a horrific attack shook the nation, affecting the lives of our team members and customers in Israel. In response, we swiftly adapted our approach to accommodate the immediate physical and emotional needs of our team in Israel, reinforcing our commitment to their well-being.
In solidarity with Israel’s stance against terror, we also made it clear both internally and externally that Getida unequivocally stands with the nation of Israel in this challenging time. With that in mind, we extended our support beyond our team and offered it also to our customers in Israel.
In collaboration with our partners at the Game On Group, we launched a special donation campaign specifically tailored for our Israeli-based customers. As a gesture of support and relief, we provided them with a cash certificate redeemable locally in Israel. This symbolic token aimed not only to offer financial assistance but also to express our unwavering solidarity during these trying times.
Furthermore, recognizing the option for Israeli-based sellers to contribute to a larger cause, we provided them with the opportunity to donate their cash certificates to soldiers on the frontlines in the battle against terror—a gesture opportunity that reflects the resilience of the people of Israel and the unity of their community in facing adversity.
As we navigate the complexities of the global landscape, our commitment to supporting our team members and customers in Israel remains steadfast. We stand united in the face of challenges, embodying the belief that collective strength and compassion can contribute to the healing and recovery of affected communities.
Closing Statement
Reflecting on over a decade in the e-commerce industry, the ever-expanding realm of opportunities for entrepreneurs continues to captivate me. The evolution of online shopping, particularly as the younger generation, raised with a preference for digital transactions, takes center stage and foretells sustained growth and transformation in the global e-commerce landscape. At Getida, we consider it a privilege to be integral to this dynamic industry.
The year 2023 marks a pivotal moment in the maturation and advancement of e-commerce, notably propelled by the exponential rise of generative AI. The arsenal of tools and solutions embraced by Amazon sellers to amplify their businesses, bridging the gap between private label brands and established giants, is reshaping the competitive landscape. The prospect of generating high-quality content across text, visuals, and video formats at scale holds tremendous promise for e-commerce, particularly for Amazon private label sellers.
At Getida, our journey involves harnessing the capabilities of AI and machine learning to offer a comprehensive FBA recovery solution for FBA sellers globally. Leveraging AI for problem-solving allows us to navigate vast amounts of data in tailored ways, aligning with the unique demands of our internal operations teams as well as our customers and industry partners. While our growth over the past years has been substantial through the deployment of our proprietary AI subsets, the transformative leaps in processing power and generative impacts witnessed in 2023 present exciting opportunities for us that we are eager to continuously explore.
This year has been a turbocharged chapter for both the e-commerce industry and Getida. Our dedicated efforts have focused on optimizing outcomes for customers, industry partners, stakeholders, and friends. We take pride in our achievements thus far over the years including this year while drawing inspiration from the challenges encountered in 2023 as catalysts for improvement. Challenges, in our view, are opportunities to evolve and expand, shaping our growth trajectory in the years ahead. This resilience is ingrained in our core belief system, and we appreciate your continued support and participation in our journey since 2015.
As we bid farewell to 2023, we extend warm wishes for a joyful and prosperous new year. Thank you for being an integral part of our ongoing adventure to help people. Here’s to the continued growth and success we’ll achieve together in the coming years. Cheers!
Congratulations on reaching the conclusion of this article! If you haven’t joined Getida yet, here’s an offer waiting for you! Get $400 in FBA reimbursement, maximize your Amazon profits, and kickstart the new year on a positive note!
Yoni Mazor
Co-Founder & CGO
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