In the relentless hustle of today's professional landscape, the quest for optimal productivity has become the lodestar for organizations navigating the intricacies of the modern work environment. A significant roadblock, however, emerges in the form of mundane tasks, which...
In the relentless hustle of today's professional landscape, the quest for optimal productivity has become the lodestar for organizations navigating the intricacies of the modern work environment. A significant roadblock, however, emerges in the form of mundane tasks, which not only consume precious time but also stifle the potential for more engaging and rewarding endeavors. Startlingly, the findings in the Kore.ai EX Benchmark Report indicate that a staggering 40% of employees dedicate over a third of their workday to tasks that could be automated, beckoning the question: Can technology be harnessed to liberate the workforce from the clutches of routine?
With these questions in mind, we conducted an employee experience survey to better understand how AI and tech tools are affecting the way we work and how well we can do it. These findings, in the Kore.ai Employee Experience (EX) Benchmark Report, include direct user feedback to better understand employee satisfaction, increase productivity, and create better experiences, the right way.
