SWISS has announced an imminent change in its top management: Heike Birlenbach, presently Senior Vice President of Customer Experience Lufthansa Group Airlines, is to become SWISS Chief Commercial Officer with effect from 1 January 2024. She succeeds Tamur Goudarzi Pour, who will take over responsibility for the Lufthansa Group’s Customer Experience division. In addition to this role, he will also assume responsibility for a Lufthansa Group-wide taskforce with the aim of increasing customer satisfaction in the next year.

Swiss International Air Lines (SWISS) has announced an imminent change on its Management Board. After five years with the company, Chief Commercial Officer (CCO) Tamur Goudarzi Pour is to assume a Lufthansa Group position. In his new capacity, he will take over responsibility for the Lufthansa Group’s Customer Experience division. In addition to this role, he will also assume responsibility for a Lufthansa Group-wide taskforce with the aim of increasing customer satisfaction in the next year.

“I would like to thank Tamur Goudarzi Pour for all his work and all his commitment to our company,” says SWISS CEO Dieter Vranckx. “He successfully introduced our SWISS Premium Economy Class. He was instrumental in helping our company recover so swiftly from the coronavirus crisis years and regain its position as one of Europe’s most profitable airlines. Under Tamur’s leadership, we have prudently pursued our long-term capacity planning, and are now the stablest airline in Europe. Tamur has further advanced our fleet renewal with our new long-haul Airbus A350s; and in ‘SWISS Senses’ he has laid the foundation for our future SWISS product. We wish him all the best and every further success in his new Lufthansa Group capacity.”