Microsoft has recently released this feature which offers a fantastic potential for customer service and voice-based bot interactions. You can now expand the scope of support by allowing customers to interact with bots using their voice. Integrate those chats with Dynamics 365 Customer Service for escalation to a human agent. With Power Virtual Agents, you … Continue reading "You can now connect bots to phone call interactions with Dynamics 365 Customer Service" The post You can now connect bots to phone call interactions with Dynamics 365 Customer Service first appeared on Mohamed Mostafa's Blog.

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