The IT help desk, or service desk, could arguably be one of the most important aspects of security in a healthcare system. It’s often the first point, or only point, of contact for the organization’s staff with the IT department. It’s also true that lives can be held in the balance if a clinician can’t […] Source: It’s More than Just Service: the IT Help Desk Is the ‘First Line of Defense’ on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.

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