Patient expectations continue to evolve, and the healthcare industry must keep pace with technological advancements to provide an omnichannel patient experience. Contact centers, once perceived merely as call centers, have transformed into sophisticated digital hubs that have the potential to enhance patient engagement, streamline operations, and improve overall healthcare delivery. At the heart of this […] Source: Partner Perspective: Infusion of AI a Game Changer for Contact Center Functionality on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.

View Entire Post