Delivery management platform, Scurri, today announced the acquisition of HelloDone, the UK-based, market-leading artificial intelligence (AI) platform which provides conversational AI solutions to retailers and brands. HelloDone’s industry-leading conversational AI solution answers post-purchase customer queries on digital messaging channels, including WhatsApp, Instagram and Facebook Messenger. This enables retailers to automate responses to customer queries via […] The post Scurri acquires specialist conversational AI platform, HelloDone, to offer enhanced customer services within the delivery experience appeared first on Retail Focus - Retail Design.

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