As businesses pivot towards resilient growth with a heightened focus on retention, the role of customer success becomes increasingly pivotal. However, as the spotlight intensifies on customer success, so do its accompanying challenges. Over the past few years, several pain points have surfaced within the domain: Disparity in Rigor Between Sales and Customer Success While […] The post Challenges Leading to Customer Churn in Evolving Customer Success Landscapes appeared first on biglittle.ai.

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